SUPPORT
Our in-house developed 3 Tier support model allows you to elect which option suits your requirements.
Our highly competitive support contract model is based on a yearly renewal.
Factors influencing pricing are based on:
• Number of systems across your landscape.
• Number of users.
• Database sizes and activities.
24 x 7 Support and Access
- A team of certified experts.
- Quick, efficient, effective delivery.
- Intensive care for production systems in high-availability environments.
Effective Forward Planning
- A periodically updated 5-year roadmap.
Audit Compliant Approach
- Documented approach in all that we do.
- All activities logged on our ManageEngine Helpdesk.
- Monthly reports distributed to nominated stakeholders.
Absolute Focus on 3 Core Areas of SAP
SAP TECHNICAL
SAP AUTHORISATIONS
SAP SOLUTION MANAGER
SAP TECHNICAL
The foundation of all your SAP systems
UNICODE
CONVERSION
(UC)
DISASTER
RECOVERY
(DR)
SUPPORT
SERVICES
HANA &
S/4HANA
PEFORMANCE
OPTIMISATION
QUALITY
CHECKS
(QC)
SINGLE
SIGN ON
(SSO)
LICENSE & AUDIT
SERVICES
(LAS)
LANDSCAPE
ARCHITECTURE
& DESIGN
PATCHING
UPGRADES &
ENHANCEMENTS
(EHP’S)
SYSTEM COPIES
& MIGRATIONS
Designed by SAP. Built and supported by BTEC.
Pro-active, Efficient, Professional, Customer Centric…
SAP SOLUTION MANAGER
Driving Application Lifecycle Management of your IT strategy
SAP Solution Manager offers the capabilities to manage and support the entire lifecycle of your business and IT applications.
SAP Solution Manager can centrally manage your SAP and non-SAP systems thus reducing operational costs, and is an enabler for collaboration between business and IT from a single solution.
Based on ITIL best practices, SAP Solution Manager provides the following Application Lifecycle Management processes to achieve your organisations goals.
• Application Operations
• Business Process Operations
• Change Control Management
• Custom Code Management
• Data Volume Management
• IT Service Management
• Landscape Management
• Process Management
• Project Management
• Test Management
• Focused Solutions
“Pleasure to work with a group of true professionals who not only profess efficiency and brilliant service, but actually live and do it”.
“If you are looking for a one-stop SAP Technical partner with highly skilled and professional consultants, then BTEC is the right choice.
We have worked together on numerous assignments and they consistently bring their A-game whatever the size of the project”.
“BTEC’s synergetic service offering has really transformed our SAP delivery model and allowed us be a lot more proactive in meeting our business requirements”.
Engage with us
Engagement with the right people is pivotal to the success of your business.
Let us maximize your SAP experience.
Sherwood, KZN
+27 31 207 5141
engage@btec.co.za
