SUPPORT

Our in-house developed 3 Tier support model allows you to elect which option suits your requirements.

Our highly competitive support contract model is based on a yearly renewal.

Factors influencing pricing are based on:
• Number of systems across your landscape.
• Number of users.
• Database sizes and activities.

24 x 7 Support and Access
  • A team of certified experts.
  • Quick, efficient, effective delivery.
  • Intensive care for production systems in high-availability environments.

Effective Forward Planning
  • A periodically updated 5-year roadmap.
Audit Compliant Approach
  •  Documented approach in all that we do.
  • All activities logged on our ManageEngine Helpdesk.
  • Monthly reports distributed to nominated stakeholders.

Absolute Focus on 3 Core Areas of SAP

SAP TECHNICAL

SAP AUTHORISATIONS

SAP SOLUTION MANAGER

SAP TECHNICAL

The foundation of all your SAP systems

UNICODE
CONVERSION
(UC)

DISASTER
RECOVERY
(DR)

SUPPORT
SERVICES

HANA &
S/4HANA

PEFORMANCE
OPTIMISATION

QUALITY
CHECKS
(QC)

SINGLE
SIGN ON
(SSO)

LICENSE & AUDIT
SERVICES
(LAS)

LANDSCAPE
ARCHITECTURE
& DESIGN

PATCHING

UPGRADES &
ENHANCEMENTS
(EHP’S)

SYSTEM COPIES
& MIGRATIONS

Designed by SAP. Built and supported by BTEC. 

SAP AUTHORISATIONS

Comprehensive security support across all SAP Solutions

Authorisations Management

  • Analysis and Reporting
  • Conceptualisation and Implementation
  • Clean-up and Consolidation
  • Configuration and Maintenance
  • Assess and Redesign

SAP Security
Systems

  • Security Analysis and Assessment
  • Proactive Monitoring and Maintenance
  • End-to-End Support and Administration
  • Single Sign On Solutions (SSO)

SAP Governance Risk & Compliance (GRC)

  • Build and Configure
  • Risk Analysis and Remediation
  • Implementation and Support
  • Solution Assessment and Validation

License Audit Services

  • User Analysis, Review and Reporting
  • Licence and User Based Reorganisation
  • User Classification, Measurement and Consolidation
  • Submission to SAP and Follow up as Required

Pro-active, Efficient, Professional, Customer Centric…

SAP SOLUTION MANAGER

Driving Application Lifecycle Management of your IT strategy

SAP Solution Manager offers the capabilities to manage and support the entire lifecycle of your business and IT applications.

SAP Solution Manager can centrally manage your SAP and non-SAP systems thus reducing operational costs, and is an enabler for collaboration between business and IT from a single solution.

Based on ITIL best practices, SAP Solution Manager provides the following Application Lifecycle Management processes to achieve your organisations goals.

• Application Operations
• Business Process Operations
• Change Control Management
• Custom Code Management
• Data Volume Management
• IT Service Management

• Landscape Management
• Process Management
• Project Management
• Test Management
• Focused Solutions

 “Pleasure to work with a group of true professionals who not only profess efficiency and brilliant service, but actually live and do it”.

Zain Khan

BIDVEST TANK TERMINALS

 

“If you are looking for a one-stop SAP Technical partner with highly skilled and professional consultants, then BTEC is the right choice. 

We have worked together on numerous assignments and they consistently bring their A-game whatever the size of the project”.

Tshepo Manyaka

SEPHAKE CONSULTING

“BTEC’s synergetic service offering has really transformed our SAP delivery model and allowed us be a lot more proactive in meeting our business requirements”.

Jacques Ackermann

OCEANA GROUP

Engage with us

Engagement with the right people is pivotal to the success of your business. 

Let us maximize your SAP experience. 

Sherwood, KZN

+27 31 207 5141

engage@btec.co.za

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